Refund policy

Return & Refund Policy

At our store, we strive to ensure that you are fully satisfied with your purchase. If you are not completely happy, we’re here to help.

🔄 Returns & Exchanges

• You may request a return or exchange within 7 days of receiving your order.

• The item must be unused, in original packaging, and in the same condition as delivered.

• Items that are damaged due to misuse or normal wear will not be eligible for return.

📦 Damaged or Wrong Product

• If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

• Share clear pictures/videos as proof.

• We will offer a free replacement or full refund.

💰 Refund Policy

• Refunds are processed only after the returned item is received and inspected.

• For Cash on Delivery (COD) orders, refunds will be issued via:

  • Bank transfer, or

  • EasyPaisa / JazzCash

• Refund processing time: 5–7 working days

🚚 Return Shipping

• If the return is due to our error (wrong/damaged product), we will cover the shipping cost.

• For other reasons (change of mind, etc.), the customer may need to bear the return shipping charges.

❌ Non-Returnable Items

• Used products

• Items without original packaging

• Clearance or sale items (if applicable)

📞 Contact Us

For any return or refund request, please contact us:

• WhatsApp: 92332-9551312

• Email: Khanoza23@gmail.com

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We reserve the right to refuse returns that do not meet our policy conditions.