Returns & exchanges
At Khanify, we want you to shop with confidence. If there is an issue with your order, we’re here to help.
1. Return Period
You can request a return or exchange within 7 days of receiving your order.
2. Eligible Returns
A return or exchange may be accepted if:
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The product is damaged, defective, or incorrect.
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The product is unused and in its original condition and packaging.
3. Return Conditions
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Product should be unused or in acceptable original condition.
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Original packaging, accessories, and included items should be available.
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Photos or a short video may be required to verify the issue.
4. Non-Returnable Items
Used, damaged-after-delivery, or improperly packaged items may not qualify for return or exchange.
5. How to Request a Return
Contact Khanify Customer Support within 7 days of delivery and provide:
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Order number
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Reason for return
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Photos/video, if required
Our team will review your request and guide you through the process.
6. Exchanges
Eligible items can be exchanged for a replacement, subject to availability.
7. Return Shipping
If the item is damaged, defective, or incorrect due to our mistake, Khanify will cover the applicable return shipping cost.
For change-of-mind returns or reasons unrelated to a product issue, return shipping may be the customer's responsibility.
8. Refunds
Once the returned item is received and inspected, we’ll confirm whether it qualifies for a refund. For Cash on Delivery orders, refund arrangements will be provided by our support team after approval.
9. Important
Please inspect your parcel at delivery whenever possible. If you notice damage or receive the wrong item, contact us as soon as possible.
For assistance, contact Khanify Customer Support with your order number.
Khanify — Simple Shopping, Trusted Delivery.
